Why are my goods held at customs?

Common reasons goods are held at customs: 1. Documentation issues (most common) Missing or incorrect commercial invoice, wrong HS code, declared value mismatch. Action: Contact your courier or broker immediately with correct documents. 2. Selected for physical inspection Customs randomly inspects a percentage of shipments. High-risk categories face more scrutiny. Action: Wait — typically adds 2–7 days. 3. Duties not paid Customs will not release goods until payment is received. Action: Arrange payment through your broker or courier's duty service. 4. Import licence required Food, pharmaceuticals, chemicals, and electronics may need pre-approval. Action: Apply for the relevant licence before your next shipment. 5. Prohibited or restricted goods Suspected counterfeits or prohibited goods may be detained or seized. Action: Provide proof of authenticity immediately. 6. Valuation dispute Customs believes declared value is too low. Action: Provide purchase order, bank transfer records, supplier invoice. What to do when goods are held: 1. Contact your courier or freight forwarder immediately 2. Get the specific reason and customs reference number 3. Gather requested documentation quickly — storage fees accumulate